balanced scorecard balanced scorecard / http://backend.userland.com/rss 鶹ýAV WebTeam Finding the Right Measure of Success for B2Bs Business-to-business companies need a new approach to understanding their customer relationships. Replacing a balanced scorecard with an account impact scorecard helps B2Bs measure their true impact with their customers. /businessjournal/160796/finding-right-measure-success-b2bs.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/160796/finding-right-measure-success-b2bs.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 07 Mar 2013 07:00:00 GMT Involving Employees in Change Organizations going through change should involve their employees as much as possible in the process. Employee surveys are essential to hearing people's feedback, as one company has learned. /businessjournal/150932/Involving-Employees-Change.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/150932/Involving-Employees-Change.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 06 Dec 2011 16:00:00 GMT B2B Customers Have Feelings Too Only 22% of business-to-business customers are engaged, and just 13% are fully engaged. The reason? A small percentage of B2B companies focus on engaging customers emotionally. The other companies believe they need only emphasize price, speed, and efficiency. /businessjournal/118339/B2B-Customers-Feelings.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/118339/B2B-Customers-Feelings.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 14 May 2009 18:15:00 GMT The Eleventh Element of Great Managing This element is measured by the statement “In the last six months, someone at work has talked to me about my progress.” Some people think a performance review will suffice. But it’s not nearly enough, write the authors of 12: The Elements of Great Managing. /businessjournal/104644/Eleventh-Element-Great-Managing.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/104644/Eleventh-Element-Great-Managing.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 13 Mar 2008 05:00:00 GMT