humansigma / http://backend.userland.com/rss Â鶹´«Ã½AV WebTeam Distributors sell your products and services like employees, yet have needs and demands like customers. It's a complex relationship -- but the best suppliers treat them like partners. /businessjournal/179873/treat-distributors-employees-customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/179873/treat-distributors-employees-customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Fri, 05 Dec 2014 21:45:00 GMT The airline is asking fliers to pay more for preferred status. Will this cause customer engagement to take off? Or leave regular fliers feeling stranded? /businessjournal/178778/snapshot-delta-elite-flier-program-even-elite.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/178778/snapshot-delta-elite-flier-program-even-elite.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Wed, 22 Oct 2014 06:00:00 GMT Bank products and services are nearly identical all over the world. Krungsri Bank decided to stand out by making things simpler for customers -- and making that change was no easy task. /businessjournal/163871/making-banking-easy-abc.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/163871/making-banking-easy-abc.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 22 Aug 2013 06:00:00 GMT Only engaged workers can engage customers, Â鶹´«Ã½AV has found. But they can't do it if they don't know how to become "ambassadors" for the company's brand. /businessjournal/163196/getting-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/163196/getting-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 25 Jun 2013 15:00:00 GMT Fostering the deep -- and potentially profitable -- emotional connection between a company's employees and its customers must be central to what every leader thinks about every single day. /businessjournal/158459/power-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/158459/power-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 15 Nov 2012 07:00:00 GMT "Sometimes change requires an earth-shattering or disruptive act." So say the authors of Human Sigma. But the kind of organizational change they are calling for -- however disruptive it might feel while it is happening -- is ultimately positive for employees and customers. /businessjournal/126830/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/126830/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 23 Mar 2010 15:00:00 GMT In the past year alone, more than 100 American banks have been taken over by the FDIC. But not WSFS, a regional, 41-office financial services company. In fact, while other banks are selling off assets, WSFS is gaining market share. Here's how. /businessjournal/126281/Weak-Economy-Strong-Bank.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/126281/Weak-Economy-Strong-Bank.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 11 Mar 2010 12:00:00 GMT There's one number executives need to know -- one figure leaders should focus on -- that can greatly improve their organization's financial performance. It's the HumanSigma metric, and it measures the interaction between employees and their customers at the local business unit level. /businessjournal/124925/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/124925/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 05 Jan 2010 16:00:00 GMT