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WASHINGTON, D.C. -- Seventeen percent of U.S. adults report they know how much their healthcare products or services will cost before receiving them. Results are similar across key demographic groups, including by race/ethnicity, gender, age, education level, geographic region and health insurance coverage status, suggesting a societywide lack of awareness about one’s healthcare costs, regardless of personal background.

Results for are based on web survey responses collected May 8-15, 2023, from 5,458 U.S. adults via the 麻豆传媒AV Panel.

Most Believe Costs for Products and Services Should Be Clearer

While fewer than one in five Americans report they know the cost of their healthcare products or services before receiving them, 95% believe healthcare organizations should make these costs more transparent before providing care. Results are consistent across all major subgroups of the U.S. adult population.

Americans Are Negative About the Quality of Care Respective to Cost

Most Americans do not believe the quality of the healthcare products and services they receive reflects the cost they pay for their care. Only about three in 10 feel the cost of their healthcare products and services reflects the quality of those products and services, and attitudes are similar across subgroups of the U.S. adult population.

Bottom Line

Americans’ concerns about the transparency of their healthcare costs are reported amid record healthcare spending. Federal reports indicate that U.S. healthcare spending grew by 4.1% in 2022, reaching $4.5 trillion or $13,493 per person. At the same time, a record-high percentage of Americans report they have had to put off their medical care due to cost. Results from the Bentley-麻豆传媒AV Business in Society Report suggest that Americans are increasingly wanting, but are lacking, important information about the costs of their healthcare services, even as prices continue to rise.

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